Contact Us

If you need assistance, please contact Geletk customer support by email.

Company Name: Geletk
Customer Service Email: service@Geletk.com
Return Address: ZweigertstraBe10, 45130 Essen, Germany

You may contact us for questions related to product information, order confirmation, shipping updates, payment issues, returns, refunds, damaged items, missing items, or general store inquiries.

When contacting us about an existing order, please include your order number, the email address used at checkout, and a clear description of the issue. If your request involves damaged, defective, or incorrect items, please include photos of the product, packaging, and shipping label if available. This helps us review your case more efficiently and provide a suitable solution.

Customer service requests are usually reviewed during business days. Response times may vary depending on order volume, holidays, weekends, or the complexity of the request. We recommend contacting us as soon as possible if you notice any issue with your order.

Please make sure your email address is entered correctly when placing an order. Important order updates, shipping notifications, and customer support replies may be sent to the email address provided at checkout.